About our privacy policy

EV Plug Europe cares a lot about your privacy. We therefore only process data that we need for (improving)
our services and handle the information we have collected about you and your use of our services with care.
We do not make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by EV Plug Europe.
The effective date for the validity of these conditions is 09/09/2020, with the publication of a new version will expire
the validity of all previous versions. This privacy policy describes what information we collect about you,
what this data is used for and with whom and under what conditions this data is possibly
may be shared with third parties. We also explain to you how we store your data and how we store your data
against misuse and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact,
find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored),
which security techniques we use and for whom the data is transparent.

Online Store Software - Shopify

Our web store is developed with Shopify software. Personal data that you provide for our services
makes available to us are shared with this party. Shopify has access to your data to help us
provide (technical) support, they will never use your data for any other purpose.

Shopify is obliged to take appropriate security measures based on the agreement we have concluded with them.
These security measures consist of the application of SSL encryption and a strong password policy.
Shopify uses cookies to collect technical information related to your
use of the software, no personal data is collected and/or stored.

Shopify reserves the right to change collected data
within one's own
group to further improve the service.

Email and Mailing Lists - MailChimp

We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes.
At the bottom of every e-mail that is automatically sent via our website you will see the 'unsubscribe' link.
You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp.
MailChimp uses cookies and other internet technologies that provide insight into whether emails
be opened and read. MailChimp reserves the right to use your data
to further improve the service and to share information with third parties in this context.

Internet provider - Ziggo

We use the services of Internet provider Ziggo for our regular business e-mail traffic.
This party has taken appropriate technical and organizational measures to prevent misuse,
to prevent loss and corruption of your and our data as much as possible.
Internet provider Ziggo has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment Processors - Shopify

We use the Shopify platform to handle (part of) the payments in our webshop.
Shopify processes your name, address and residence details and your payment details
such as your bank account or credit card number. Shopify has appropriate technical and organizational
measures taken to protect your personal data.
Shopify reserves the right to use your data to further improve the service
and in this context to share (anonymised) data with third parties.
All the aforementioned guarantees with regard to the protection of your personal data are also
applies to the parts of Shopify's services for which they engage third parties.
Shopify do not store your data for longer than allowed by the legal terms.

Reviews - Google Customer Review

We collect reviews via the Google Customer Review platform.
If you leave a review via Google Customer Review then you are required to provide a name and e-mail address.
Google Customer Review shares this information with us, so that we can link the review to your order.
Google Customer Review also publishes your name on its own website.
In some cases Google Customer Review contact you to explain your review.
In the event that we invite you to leave a review, we will share your name and email address with Google Customer Review.
They only use this information for the purpose of inviting you to leave a review.
Google Customer Review has taken appropriate technical and organizational measures
to protect your personal data.

Google Customer Review reserves the right for the purpose of providing the service
to engage third parties, for this we recommend Google Customer Review permission given.
All the above-mentioned safeguards with regard to the protection of your personal data are
also applies to the parts of the service for which Google Customer Review engage third parties.

Shipping and logistics - PostNL

When you place an order with us, it is our job to have your package delivered to you.
We use the services of PostNL to carry out the deliveries.
It is therefore necessary that we share your name, address and residence details with PostNL.
PostNL only uses this information for the purpose of executing the agreement.
In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

Invoicing and accounting system - e-boekhoudt.nl

We use the services of e-boekhoudt.nl to keep track of our administration and accounting.
We share your name, address and residence details and details regarding your order.
This data is used for the administration of sales invoices. Your personal data will be
sent and stored protected.
E-boekhoudt.nl is obliged to observe secrecy and will treat your data confidentially.
E-boekhoudt.nl does not use your personal data for purposes other than those described above.

External sales channels - Marktplaats.nl

We sell (part of) our articles via the Marktplaats.nl platform.
If you place an order via this platform, Marktplaats.nl will share your order and personal data with us.
We use this information to process your order. We treat your data confidentially
to and have taken appropriate technical and organizational measures to protect your data
against loss and unauthorized use.

Purpose of data processing

General purpose of the processing

We only use your data for the purpose of our services.
This means that the purpose of the processing is always directly related
adheres to the order you provide. We do not use your data for (targeted) marketing.
If you share data with us and we use this data - other than at your request - at a later time
to contact you, we ask your explicit permission to do so.
Your data will not be shared with third parties, other than for accounting and
other administrative obligations.

These third parties are all held to secrecy on the basis of the agreement between
them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of our
further improve services. This data (for example your IP address, web browser
and operating system) are not personal data.

Cooperation with tax and criminal investigations

In some cases, EV Plug Europe can be held on the basis of a legal obligation
to share your information in connection with government tax or criminal investigations.
In such a case we are forced to share your data, but we will inform ourselves within the possibilities
that the law offers us to oppose it.

Retention periods

We keep your data as long as you are a client of ours. This means that we keep your customer profile until you indicate
that you no longer wish to use our services.
If you indicate this to us, we will also regard this as a request for forgetting. Pursuant to applicable administrative
obligations, we must keep invoices with your (personal) data, this data will
we therefore keep it for as long as the applicable term is running.
However, employees no longer have access to your client profile and documents that we receive as a result
of your order.

Your rights

On the basis of the applicable Dutch and European legislation you have certain rights as a data subject
relating to the personal data processed by or on behalf of us. We explain below which rights
these are and how you can exercise these rights. In principle, to prevent misuse, we send copies and
copies of your data only to your already known e-mail address. In the event that you enter the data on a
If you wish to receive a different e-mail address or, for example, by post, we will
ask you to identify yourself.
We keep records of completed requests, in the event of a request for forgetting to administer
we anonymized data. You will receive all copies and copies of data in the machine-readable format
data format that we use within our systems. You have the right to make a complaint at any time
to the Dutch Data Protection Authority if you suspect that we have your personal data
use it in the wrong way.

Right of inspection

You always have the right to process the data that we process or have that relate to your person
or can be traced back to it.
You can make a request to that effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted, we will send you the message with us
known e-mail address a copy of all data with an overview of the processors who use this data
in your possession, stating the category under which we have stored this data.

Rectification right

You always have the right to process the data that we process or have that relate to your person
or can be traced back to it. You can make a request to that effect to our c
contact person for privacy matters.
You will then receive a response to your request within 30 days. If your request is granted send
we will send you a confirmation that the data has been adjusted at the e-mail address known to us.

Right to limit processing

You always have the right to process the data that we process or have processed that relate to your person
or traceable thereto. You can make a request to that effect to our contact person for privacy matters.
You will then receive a response to your request within 30 days.
If your request is granted, we will send you a confirmation to the e-mail address known to us that the
data will no longer be processed until you lift the restriction.

Right to transferability

You always have the right to process the data that we (have) processed and that relate to your person or
traceable to this, to be carried out by another party.
You can make a request to that effect to our contact person for privacy matters. You will receive within 30 days
a response to your request. If your request is granted, we will send you copies to the e-mail address known to us
or copies of any data about you that we have processed or on our behalf by other processors or
third parties are processed. In all likelihood we will no longer be able to continue the service in such a case,
because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In appropriate cases you have the right to object to the processing of your personal data
by or on behalf of EV Plug Europe.
If you object, we will immediately stop the data processing pending the processing of your objection.
If your objection is justified, we will provide you with copies and/or copies of data that we process or have processed
and then permanently discontinue the processing. You also have the right not to
automated individual decision-making or profiling.
We do not process your data in such a way that this right applies. Do you think
If this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website as part of the "Analytics" service.
We use this service to keep track of and receive reports on how visitors use the website.

This processor may be obliged to provide access to this data on the basis of applicable laws and regulations.
We collect information about your surfing behavior and share this data with Google. Google can provide this information
interpret it in conjunction with other datasets and thus track your movements on the internet.
Google uses this information to offer, among other things, targeted advertisements (Adwords)
and other Google services and products.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, on this page you will find
always the most recent version. If the new privacy policy has consequences for the way in which we already
process collected data relating to you, we will inform you by e-mail.

Contact details

Schillingstraat 7
2988 CT Ridderkerk
The Netherlands
T (085) 301 85 20
Or use it contact form

Information about online disputes

The European Commission offers consumers the possibility to resolve online disputes according to
Art. 14 paragraph 1 of the ODR (Dispute Platform). The platform (http://ec.europa.eu/consumers/odr)
serves as a site for consumers to resolve disputes for online purchases outside of court.